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  • I just placed an order and received a confirmation email. I see no instructions on how to proceed.

    You should receive an email confirmation. If you do not see it, please check your spam folder.

  • I just placed my order. When do I get a lab request form to take to my local lab?

    Lab request forms can be downloaded right after you place your order. Please print the PDF file and take it to the closest lab that you can find in our "Find a Location" page.  Please do not sign that form. Get your blood drawn.  No fees will be charged by the Lab. If the lab clerk asks you for your insurance information, tell him/her that your order is prepaid.  If they have any questions, they can call the phone number on the lab request form.

    To download your lab request form and your test results (both in PDF format), please download Adobe Reader at Windows and Mac

  • Do I need an appointment for my blood draw?

    No. You are not required to make an appointment at any of the lab locations. But some locations are busier than others.  If you wish, you can make an appointment by visiting: Find a Location

  • What lab tests can I order?

    To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

  • How long is my order good for?

    Lab order forms can be used within 90 days after you place an order.

  • Can I use your services in NY state, New Jersey, and Rhode Island?

    Recent state regulations have made it impossible for us to serve customers in those states.  Residents of those states cannot obtain blood testing in other states.

  • I want to place a lab test order for a friend or relative. How do I do that?

    Do not place an order for someone else. The information on your orders (name, date of birth, and address) should correspond to the person getting his/her blood drawn.  If you want to place an order for a friend, we suggest you buy a gift certificate and let that person place the order themselves using that certificate code which will be emailed to you for forwarding it to your friend/relative.  Buy certificate here

    Your relative or friend can place their order and can use your credit card, however.  Since we do not mail (only email) results, the address on the card can be different from the home address of the person placing the order.

  • I live in NJ but will be in CT for a few days. Can I take my lab request form to a location outside my hometown ?

    If your mailing address is in NY, NJ or RI, you cannot obtain blood testing from us even if you drive to other states.  We are sorry about that.  Those states have special legislation that prohibits direct-to-consumer lab services from companies outside them.

     

  • Can I use my HSA account to make payment for lab tests on DiscountedLabs.com (DL)?

    The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

  • I ordered some tests a month ago but I changed my mind and will not be getting them. Can I get a refund or an exchange for other tests?

    Blood test orders are good for 90 days.  We are only able to refund your order(s) within the first 90 days if you have not had your blood drawn for the order(s). We do not do exchanges, but you can ask for a refund and place a new order for the tests you want within the 90 days following your original order. To cover physician expenses, a fee of $15 per order will be charged for refunds requested after 24 hours of your order

    Note: 

    You will receive the refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)  Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off your customer's bank statement, and a separate credit is not issued.

  • Can I split my order into multiple requisitions?

    If you want two requisitions (lab tests to be run at different dates) within one order, you will need to purchase two blood draw fees.

  • Is there a refund fee?

    Yes, to cover physician expenses, a fee of $15 per order will be charged for refunds.

  • I placed and order but realized I did not use the discount code I have?

    If you notify us within 24 hours from your order time, we can refund you the amount that is represented by the code you have. We do not retroactively apply or change codes after 24 hours.

  • Are there certain states where testing can't be done?

    Due to state regulations we are unable to offer services through in NY, NJ, and RI or to its residents. No matter where you live, your lab order cannot be used at lab locations in the above-mentioned states.

  • Can I order laboratory tests if I live outside of the United States?

    Yes, however, you must provide a local address in the state that you will be tested. Prohibited states for Quest Diagnostics include NY, NJ, and RI.

  • Is there an expiration date for my lab order?

    Lab orders are valid for 3 months from the date of purchase. If you do not use your lab order within this time period it expires.

  • Do I need to sign the bottom of my lab order?

    No, you do not need to sign your order.

  • If I want to order several lab tests but plan to use them on separate days, can you send me separate lab request forms for each lab test in my order?

    If you would like to have tests performed on different days it is best to order the tests separately.

  • Can I buy a lab test for my child?

    You can place an order for your child but need to create an account with your child's name, gender and date of birth. You can use your address, email address, phone number and credit card. Minors must be accompanied by their parent or legal guardian at the lab. You need to show your and your child's ID at the lab.

  • How soon will I get my results?

    Most lab test results will be emailed to you within 5-7 business days after you get your blood drawn. LC/MS-based tests like sensitive estradiol require up to 5 - 7 business days. You will receive an email alert when you can download your results.

  • How do I get my results?

    We will email you an alert as soon as your results become available (Usually 5-7 business days). Due to privacy regulations, we do not email or fax them to your physician. It is your responsibility to do so.

  • Will anyone else know my results?

    No, your results will remain completely confidential. 

  • It has been over 5 business days and I have not received my lab test results.

    Check your spam folder since lab test results alerts are emailed when they are ready for download from your profile. If you can't locate this email, please email us at Info@DiscountedLabs.com

  • When I log in my lab account, it says my results are ready but I have not received them.

    Sometimes blood test results are partially ready (only a few of your tests).We wait until your entire order lab test results are ready to send them in one single email.

  • I am a man with low testosterone that just received my blood test results from you. What is a good resource to educate myself?

    We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and register to ask questions there.  They have over 37,000 members including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

  • Where can I graph my lab test results?

    Check MyHealthGraphs.com. It's simple, and you can generate graphs that you can email or print for yourself or your doctor. 

    You can also download the TRT Analyzer App if you are on testosterone replacement and want to track your daily quality of life to generate reports to review with your doctor (go to TRTdata.com)

  • Can I get my results the same day or faster than the time specified?

    Unfortunately Discounted Labs does not offer same day testing and result delivery.

  • Can I get the results of each test I order on a separate report?

    We are unable to separate results for tests that are ordered together. If you require results to be separated place separate orders for the tests you need reported together.

  • How is DiscountedLabs.com different from any other lab test companies in the market? What states do you serve ?

    DiscountedLabs.com was founded by frustrated self-reliant health advocates that needed more economical access to lab tests.

    At DiscountedLabs.com we provide you with a doctor's prescription for your blood tests (every order is reviewed by a clinician). 

    We pride ourselves to have the best prices available in most U.S. states (Except NY, NJ and RI). We are also committed to educating people about what blood tests mean via our blog and education pages. We also keep our blood test menu concise and simple so that you can find what you need faster. To make it easy for you, we have also created common blood test panels ordered by physicians for different conditions.

  • Can I use my HSA account to make payment for lab tests on DiscountedLabs.com (DL)?

    The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

  • I am a physician and interested in saving my patients money on blood tests. Can I work with DiscountedLabs as a physician?

    Email us at info@discountedlabs.com to ask us about our physician lab network.

  • How does Discounted Labs protect my privacy?

    Discounted Labs has a commitment to privacy for its customers. All credit card transactions are encrypted and insured. We will not sell or provide secure proprietary information input by customers to any outside parties. All customer information is kept on private, HIPAA-compliant servers

  • How much will tests cost?

    Test costs vary, depending on what tests you order. You can see an example of pricing on some frequently ordered tests and profiles here

  • What lab tests can I order?

    To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

  • Do I need to be fasting for my tests?

    Sometimes. Fasting is usually recommended for common tests like glucose and lipid profiles. Some physicians prefer that testosterone testing is done before breakfast since food may temporarily decrease the blood level of testosterone.Please read this article for more details Fasting Blood Tests - Everything You Need to Know

  • It has been over 5 business days and I have not received my lab test results.

    Check your spam folder since lab test results alerts are emailed when they are ready for download from your profile. If you can't locate this email, please email us at Info@DiscountedLabs.com

  • Do you offer hormone saliva tests?

    We do not offer saliva-based testing.

  • If I want to order several lab tests but plan to use them in separate days, can you send me separate lab request forms for each lab test in my order?

    If you are planning to order tests that you will use on different days or weeks apart, please place a separate order for each.

  • I want to place a lab test order for a friend or relative. How do I do that?

    Do not place an order for someone else. The information on your orders (name, date of birth, and address) should correspond to the person getting his/her blood drawn.  If you want to place an order for a friend, we suggest you buy a gift certificate and let that person place the order themselves using that certificate code which will be emailed to you for forwarding it to your friend/relative.  Buy certificate here

    Your relative or friend can place their order and can use your credit card, however.  Since we do not mail (only email) results, the address on the card can be different from the home address of the person placing the order.

  • I live in Canada and I understand that you only serve the U.S., but will be visiting Illinois in the next few weeks. Can I get my blood tested there?

    Unfortunately, you have to have an address in one of the states that we serve in the United States.

  • If I add multiple tests to my cart, how will it work? Do all the tests take place at once, or do I have to take one by one?

    If you order more than one blood test, only one blood draw is required.

  • I suspect my total testosterone (TT) blood level is above 1500 ng/dL and I want to know the actual value. Some companies report TT levels as "greater than 1500 ng/dL". Which testosterone test should I order to know the actual value?

    We only sell the most accurate total and free testosterone test.

    The Testosterone Free and Total LC/MS-MS  test provide two measurements for Testosterone levels. Results for this test will include Free Testosterone and Total Testosterone measured by liquid chromatography and tandem mass spectrometry (LC/MS-MS). 

    This test is more sensitive than the one done by immunoassay and provides a more accurate measurement when total testosterone concentrations are very low (under 150 ng/dL, adequate for T testing in women) or very high (over 1500 ng/dL).

  • Can I use my HSA account to make payment for lab tests on DiscountedLabs.com (DL)?

    The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

  • I am a man with low testosterone that just received my blood test results from you. What is a good resource to educate myself?

    We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and register to ask questions there.  They have over 37,000 members including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

  • Where can I graph my lab test results?

    Check MyHealthGraphs.com. It's simple, and you can generate graphs that you can email or print for yourself or your doctor. 

    You can also download the TRT Analyzer App if you are on testosterone replacement and want to track your daily quality of life to generate reports to review with your doctor (go to TRTdata.com)

  • I am a physician and interested in saving my patients money on blood tests. Can I work with DiscountedLabs as a physician?

    Email us at info@discountedlabs.com to ask us about our physician lab network.

  • Can I buy more than one of the same test to use each a few weeks apart?

    Yes, but you must place separate orders. Please remember that orders are good for 90 days, so use them before then.

  • Are there any factors that can interfere with my blood tests?

    If you are taking Biotin, please stop it 72 hours before your blood draw. Biotin may interfere with hormone tests.

  • What should I do if I can't find the test I'm looking for?

    We have access to thousands of tests, some of which are not on our website. If there is a test you are interested in but can't find on the website, email us at info@discountedlabs.com and we will be happy to discuss the availability of the test.

  • I ordered some tests a month ago but I changed my mind and will not be getting them. Can I get a refund or an exchange for other tests?

    Blood test orders are good for 90 days.  We are only able to refund your order(s) within the first 90 days if you have not had your blood drawn for the order(s). We do not do exchanges, but you can ask for a refund and place a new order for the tests you want within the 90 days following your original order. To cover physician expenses, a fee of $15 per order will be charged for refunds requested after 24 hours of your order

    Note: 

    You will receive the refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)  Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off your customer's bank statement, and a separate credit is not issued.

  • Can I add a test to my order after I purchased a test or panel?

    No, we cannot combine orders. If after placing your order you decide an additional test is needed simply place another order and contact us prior to visiting the lab so that we can refund one of the lab fees. You only pay one lab fee per visit (blood draw)

  • I have been accumulating rewards points from my purchases. How do I redeem them?

     Click on the blue tab at the bottom of the homepage, log in and redeem your points for discounts. More details.

  • How is DiscountedLabs.com different from any other lab test companies in the market? What states do you serve ?

    DiscountedLabs.com was founded by frustrated self-reliant health advocates that needed more economical access to lab tests.

    At DiscountedLabs.com we provide you with a doctor's prescription for your blood tests (every order is reviewed by a clinician). 

    We pride ourselves to have the best prices available in most U.S. states (Except NY, NJ and RI). We are also committed to educating people about what blood tests mean via our blog and education pages. We also keep our blood test menu concise and simple so that you can find what you need faster. To make it easy for you, we have also created common blood test panels ordered by physicians for different conditions.

  • Will you take and file my insurance?

    Unfortunately, we cannot take insurance. This allows us to keep the lowest prices possible. We do not provide information for insurance processing.

  • How much will tests cost?

    Test costs vary, depending on what tests you order. You can see an example of pricing on some frequently ordered tests and profiles here

  • Do I need an appointment for my blood draw?

    No. You are not required to make an appointment at any of the lab locations. But some locations are busier than others.  If you wish, you can make an appointment by visiting: Find a Location

  • Will anyone else know my results?

    No, your results will remain completely confidential. 

  • What lab tests can I order?

    To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

  • Do I need to be fasting for my tests?

    Sometimes. Fasting is usually recommended for common tests like glucose and lipid profiles. Some physicians prefer that testosterone testing is done before breakfast since food may temporarily decrease the blood level of testosterone.Please read this article for more details Fasting Blood Tests - Everything You Need to Know

  • Do you offer hormone saliva tests?

    We do not offer saliva-based testing.

  • If I want to order several lab tests but plan to use them in separate days, can you send me separate lab request forms for each lab test in my order?

    If you are planning to order tests that you will use on different days or weeks apart, please place a separate order for each.

  • Can I use your services in NY state, New Jersey, and Rhode Island?

    Recent state regulations have made it impossible for us to serve customers in those states.  Residents of those states cannot obtain blood testing in other states.

  • I live in Canada and I understand that you only serve the U.S., but will be visiting Illinois in the next few weeks. Can I get my blood tested there?

    Unfortunately, you have to have an address in one of the states that we serve in the United States.

  • If I add multiple tests to my cart, how will it work? Do all the tests take place at once, or do I have to take one by one?

    If you order more than one blood test, only one blood draw is required.

  • I suspect my total testosterone (TT) blood level is above 1500 ng/dL and I want to know the actual value. Some companies report TT levels as "greater than 1500 ng/dL". Which testosterone test should I order to know the actual value?

    We only sell the most accurate total and free testosterone test.

    The Testosterone Free and Total LC/MS-MS  test provide two measurements for Testosterone levels. Results for this test will include Free Testosterone and Total Testosterone measured by liquid chromatography and tandem mass spectrometry (LC/MS-MS). 

    This test is more sensitive than the one done by immunoassay and provides a more accurate measurement when total testosterone concentrations are very low (under 150 ng/dL, adequate for T testing in women) or very high (over 1500 ng/dL).

  • When I log in my lab account, it says my results are ready but I have not received them.

    Sometimes blood test results are partially ready (only a few of your tests).We wait until your entire order lab test results are ready to send them in one single email.

  • I am a man with low testosterone that just received my blood test results from you. What is a good resource to educate myself?

    We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and register to ask questions there.  They have over 37,000 members including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

  • I am a physician and interested in saving my patients money on blood tests. Can I work with DiscountedLabs as a physician?

    Email us at info@discountedlabs.com to ask us about our physician lab network.

  • Can I buy more than one of the same test to use each a few weeks apart?

    Yes, but you must place separate orders. Please remember that orders are good for 90 days, so use them before then.

  • Are there any factors that can interfere with my blood tests?

    If you are taking Biotin, please stop it 72 hours before your blood draw. Biotin may interfere with hormone tests.

  • I placed and order but realized I did not use the discount code I have?

    If you notify us within 24 hours from your order time, we can refund you the amount that is represented by the code you have. We do not retroactively apply or change codes after 24 hours.

  • How does this process work?

    Choose the tests you would like to have performed, add them to your cart and proceed to the checkout. Register as a new Customer/Patient or log in if you are an existing customer. Complete checkout and follow the on-screen instructions to view and print your lab order. Take the lab order to the lab when you go for testing. Be sure to follow preparation instructions for the tests ordered.

  • Do you offer DNA testing?

    No, we do not offer DNA testing at this time.

  • What payment methods does Discounted Labs accept?

    Payments accepted include Visa, MasterCard, Discover, American Express, and PayPal. We will add other methods in the future.

  • Do I have to pay any additional fees at the lab?

    All fees are included in the cost of the tests when you place your order. No further payment is required at the lab.

  • Do I need to visit a doctor to get a lab order before getting tested?

    No, Discounted Labs provides the lab order for you.

  • Can I buy a lab test for my child?

    You can place an order for your child but need to create an account with your child's name, gender and date of birth. You can use your address, email address, phone number and credit card. Minors must be accompanied by their parent or legal guardian at the lab. You need to show your and your child's ID at the lab.

  • I am a physician and interested in saving my patients money on blood tests. Can I work with DiscountedLabs as a physician?

    Email us at info@discountedlabs.com to ask us about our physician lab network.

  • Can you recommend any doctors who I can see for treatment or can you write me prescriptions?

    Discounted Labs does not recommend physicians or write prescriptions. If you do not have a personal physician, email us at Info@DiscountedLabs.com