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  • I just placed an order and received a confirmation email. I see no instructions on how to proceed.

    You should receive an email confirmation. If you do not see it, please check your spam folder.

  • I just placed my order. When do I get a lab request form to take to my local lab?

    Lab request forms can be downloaded right after you place your order. Please print the PDF file and take it to the closest lab that you can find in our "Find a Location" page.  Please do not sign that form. Get your blood drawn.  No fees will be charged by the Lab. If the lab clerk asks you for your insurance information, tell him/her that your order is prepaid.  If they have any questions, they can call the phone number on the lab request form.

    To download your lab request form and your test results (both in PDF format), please download Adobe Reader at Windows and Mac

  • Do I need an appointment for my blood draw?

    No. You are not required to make an appointment at any of the lab locations. But some locations are busier than others.  If you wish, you can make an appointment by visiting: Find a Location

  • What lab tests can I order?

    To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

  • How long is my order good for?

    Lab order forms can be used within 90 days after you place an order.

  • Can I use your services in NY state, New Jersey, Massachusetts, Maine, Rhode Island and New Hampshire?

    Recent state regulations have made it impossible for us to serve customers in those states.  Contact your legislators to complain about laws that take choices away from you. Some customers cross borders to access services.

    Hawaii, Maine, and Vermont do not have lab locations.

  • I want to place a lab test order for a friend or relative. How do I do that?

    Do not place an order for someone else. The information on your orders (name, date of birth, and address) should correspond to the person getting his/her blood drawn.  If you want to place an order for a friend, we suggest you buy a gift certificate and let that person place the order themselves using that certificate code which will be emailed to you for forwarding it to your friend/relative.  Buy certificate here

    Your relative or friend can place their order and can use your credit card, however.  Since we do not mail (only email) results, the address on the card can be different from the home address of the person placing the order.

  • I live in NJ but will be in CT for a few days. Can I take my lab request form to a location outside my hometown ?

    There is no answer for this question.

  • Can I use my HSA account to make payment for lab tests on DiscountedLabs.com (DL)?

    The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

  • I ordered some tests a month ago but I changed my mind and will not be getting them. Can I get a refund or an exchange for other tests?

    Blood test orders are good for 90 days.  We are only able to refund your order(s) within the first 90 days if you have not had your blood drawn for the order(s). We do not do exchanges, but you can ask for a refund and place a new order for the tests you want within the 90 days following your original order.

    Note: 

    You will receive the refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)  Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off your customer's bank statement, and a separate credit is not issued.

  • Can I add a test to my order after I purchased a test or panel?

    Unfortunately, we cannot add a test to an order that has already been placed. You could place a new order. You can take the two lab request forms to the lab for one blood draw.

    Please feel free to email Info@DiscountedLabs.com if you have any other questions.

  • Can I split my order into multiple requisitions?

    If you want two requisitions (lab tests to be run at different dates) within one order, you will need to purchase two blood draw fees.

  • Is there a refund fee?

    Yes, to cover physician expenses, a fee of $15 per order will be charged for refunds.

  • I placed and order but realized I did not use the discount code I have?

    If you notify us within 24 hours from your order time, we can refund you the amount that is represented by the code you have. We do not retroactively apply or change codes after 24 hours.

  • How soon will I get my results?

    Most lab test results will be emailed to you within 5-7 business days after you get your blood drawn. LC/MS-based tests like sensitive estradiol require up to 5 - 7 business days. You will receive an email alert when you can download your results.

  • How do I get my results?

    We will email you an alert as soon as your results become available (Usually 5-7 business days). You can download them by going to your profile. Due to privacy regulations, we do not email or fax them to your physician. It is your responsibility to do so.

  • Will anyone else know my results?

    No, your results will remain completely confidential. 

  • It has been over 5 business days and I have not received my lab test results.

    Check your spam folder since lab test results alerts are emailed when they are ready for download from your profile. If you can't locate this email, please email us at Info@DiscountedLabs.com

  • When I log in my lab account, it says my results are ready but I have not received them.

    Sometimes blood test results are partially ready (only a few of your tests). Unless you specifically requested to receive partial results when placing your order, we wait until your entire order lab test results are ready to send them in one single email.

  • I am a man with low testosterone that just received my blood test results from you. What is a good resource to educate myself?

    We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and register to ask questions there.  They have over 37,000 members including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

  • Where can I graph my lab test results?

    Check MyHealthGraphs.com. It's simple, and you can generate graphs that you can email or print for yourself or your doctor. 

    You can also download the TRT Analyzer App if you are on testosterone replacement and want to track your daily quality of life to generate reports to review with your doctor (go to TRTdata.com)

  • How is DiscountedLabs.com different from any other lab test companies in the market? What states do you serve ?

    DiscountedLabs.com was founded by frustrated self-reliant health advocates that needed more economical access to lab tests.

    At DiscountedLabs.com we provide you with a doctor's prescription for your blood tests (every order is reviewed by a clinician). 

    We pride ourselves to have the best prices available in most U.S. states (Except NY, NJ, MA, VT, HI, NH, ME and RI). We are also committed to educating people about what blood tests mean via our blog and education pages. We also keep our blood test menu concise and simple so that you can find what you need faster. To make it easy for you, we have also created common blood test panels ordered by physicians for different conditions.

  • Can I use my HSA account to make payment for lab tests on DiscountedLabs.com (DL)?

    The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

  • I am a physician and interested in saving my patients money on blood tests. Can I work with DiscountedLabs as a physician?

    Email us at info@discountedlabs.com to ask us about our physician lab network.

  • How much will tests cost?

    Test costs vary, depending on what tests you order. You can see an example of pricing on some frequently ordered tests and profiles here

  • What lab tests can I order?

    To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

  • Do I need to be fasting for my tests?

    Sometimes. Fasting is usually recommended for common tests like glucose and lipid profiles. Some physicians prefer that testosterone testing is done before breakfast since food may temporarily decrease the blood level of testosterone.

  • It has been over 5 business days and I have not received my lab test results.

    Check your spam folder since lab test results alerts are emailed when they are ready for download from your profile. If you can't locate this email, please email us at Info@DiscountedLabs.com

  • Do you offer hormone saliva tests?

    The only saliva-based test is cortisol. Others have not been proven to be reliable.

  • If I want to order several lab tests but plan to use them in separate days, can you send me separate lab request forms for each lab test in my order?

    If you are planning to order tests that you will use on different days or weeks apart, please place a separate order for each.

  • I want to place a lab test order for a friend or relative. How do I do that?

    Do not place an order for someone else. The information on your orders (name, date of birth, and address) should correspond to the person getting his/her blood drawn.  If you want to place an order for a friend, we suggest you buy a gift certificate and let that person place the order themselves using that certificate code which will be emailed to you for forwarding it to your friend/relative.  Buy certificate here

    Your relative or friend can place their order and can use your credit card, however.  Since we do not mail (only email) results, the address on the card can be different from the home address of the person placing the order.

  • I live in Canada and I understand that you only serve the U.S., but will be visiting Illinois in the next few weeks. Can I get my blood tested there?

    Yes. If the blood draw occurs in any of the states we serve there is no problem. Just let us know when you place your order that this is what you are planning to do.

  • If I add multiple tests to my cart, how will it work? Do all the tests take place at once, or do I have to take one by one?

    If you order more than one blood test, only one blood draw is required.

  • I suspect my total testosterone (TT) blood level is above 1500 ng/dL and I want to know the actual value. Some companies report TT levels as "greater than 1500 ng/dL". Which testosterone test should I order to know the actual value? I see that you offer

    The Testosterone Free and Total LC/MS-MS  test provide two measurements for Testosterone levels. Results for this test will include Free Testosterone and Total Testosterone measured by liquid chromatography and tandem mass spectrometry (LC/MS-MS). 

    This test is more sensitive than the one done by immunoassay and provides a more accurate measurement when total testosterone concentrations are very low (under 150 ng/dL, adequate for T testing in women) or very high (over 1500 ng/dL).

    NOTE: For the regular and more economical Total and Free Testosterone immunoassay test click here.

  • Can I use my HSA account to make payment for lab tests on DiscountedLabs.com (DL)?

    The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

  • I am a man with low testosterone that just received my blood test results from you. What is a good resource to educate myself?

    We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and register to ask questions there.  They have over 37,000 members including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

  • Where can I graph my lab test results?

    Check MyHealthGraphs.com. It's simple, and you can generate graphs that you can email or print for yourself or your doctor. 

    You can also download the TRT Analyzer App if you are on testosterone replacement and want to track your daily quality of life to generate reports to review with your doctor (go to TRTdata.com)

  • I am a physician and interested in saving my patients money on blood tests. Can I work with DiscountedLabs as a physician?

    Email us at info@discountedlabs.com to ask us about our physician lab network.

  • Can I buy more than one of the same test to use each a few weeks apart?

    Yes, but you must place separate orders. Please remember that orders are good for 90 days, so use them before then.

  • Can I add a test to my order after I purchased a test or panel?

    Unfortunately, we cannot add a test to an order that has already been placed. You could place a new order. You can take the two lab request forms to the lab for one blood draw.

    Please feel free to email Info@DiscountedLabs.com if you have any other questions.

  • Are there any factors that can interfere with my blood tests?

    If you are taking Biotin, please stop it 72 hours before your blood draw. Biotin may interfere with hormone tests.

  • I ordered some tests a month ago but I changed my mind and will not be getting them. Can I get a refund or an exchange for other tests?

    Blood test orders are good for 90 days.  We are only able to refund your order(s) within the first 90 days if you have not had your blood drawn for the order(s). We do not do exchanges, but you can ask for a refund and place a new order for the tests you want within the 90 days following your original order.

    Note: 

    You will receive the refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)  Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off your customer's bank statement, and a separate credit is not issued.

  • I have been accumulating rewards points from my purchases. How do I redeem them?

     Click on the blue tab at the bottom of the homepage, log in and redeem your points for discounts. More details.

  • How is DiscountedLabs.com different from any other lab test companies in the market? What states do you serve ?

    DiscountedLabs.com was founded by frustrated self-reliant health advocates that needed more economical access to lab tests.

    At DiscountedLabs.com we provide you with a doctor's prescription for your blood tests (every order is reviewed by a clinician). 

    We pride ourselves to have the best prices available in most U.S. states (Except NY, NJ, MA, VT, HI, NH, ME and RI). We are also committed to educating people about what blood tests mean via our blog and education pages. We also keep our blood test menu concise and simple so that you can find what you need faster. To make it easy for you, we have also created common blood test panels ordered by physicians for different conditions.

  • Will you take and file my insurance?

    Unfortunately, we cannot take insurance. This allows us to keep the lowest prices possible. We do not provide information for insurance processing.

  • How much will tests cost?

    Test costs vary, depending on what tests you order. You can see an example of pricing on some frequently ordered tests and profiles here

  • Do I need an appointment for my blood draw?

    No. You are not required to make an appointment at any of the lab locations. But some locations are busier than others.  If you wish, you can make an appointment by visiting: Find a Location

  • Will anyone else know my results?

    No, your results will remain completely confidential. 

  • What lab tests can I order?

    To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

  • Do I need to be fasting for my tests?

    Sometimes. Fasting is usually recommended for common tests like glucose and lipid profiles. Some physicians prefer that testosterone testing is done before breakfast since food may temporarily decrease the blood level of testosterone.

  • Do you offer hormone saliva tests?

    The only saliva-based test is cortisol. Others have not been proven to be reliable.

  • If I want to order several lab tests but plan to use them in separate days, can you send me separate lab request forms for each lab test in my order?

    If you are planning to order tests that you will use on different days or weeks apart, please place a separate order for each.

  • Can I use your services in NY state, New Jersey, Massachusetts, Maine, Rhode Island and New Hampshire?

    Recent state regulations have made it impossible for us to serve customers in those states.  Contact your legislators to complain about laws that take choices away from you. Some customers cross borders to access services.

    Hawaii, Maine, and Vermont do not have lab locations.

  • I live in Canada and I understand that you only serve the U.S., but will be visiting Illinois in the next few weeks. Can I get my blood tested there?

    Yes. If the blood draw occurs in any of the states we serve there is no problem. Just let us know when you place your order that this is what you are planning to do.

  • If I add multiple tests to my cart, how will it work? Do all the tests take place at once, or do I have to take one by one?

    If you order more than one blood test, only one blood draw is required.

  • I suspect my total testosterone (TT) blood level is above 1500 ng/dL and I want to know the actual value. Some companies report TT levels as "greater than 1500 ng/dL". Which testosterone test should I order to know the actual value? I see that you offer

    The Testosterone Free and Total LC/MS-MS  test provide two measurements for Testosterone levels. Results for this test will include Free Testosterone and Total Testosterone measured by liquid chromatography and tandem mass spectrometry (LC/MS-MS). 

    This test is more sensitive than the one done by immunoassay and provides a more accurate measurement when total testosterone concentrations are very low (under 150 ng/dL, adequate for T testing in women) or very high (over 1500 ng/dL).

    NOTE: For the regular and more economical Total and Free Testosterone immunoassay test click here.

  • When I log in my lab account, it says my results are ready but I have not received them.

    Sometimes blood test results are partially ready (only a few of your tests). Unless you specifically requested to receive partial results when placing your order, we wait until your entire order lab test results are ready to send them in one single email.

  • I am a man with low testosterone that just received my blood test results from you. What is a good resource to educate myself?

    We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and register to ask questions there.  They have over 37,000 members including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

  • I am a physician and interested in saving my patients money on blood tests. Can I work with DiscountedLabs as a physician?

    Email us at info@discountedlabs.com to ask us about our physician lab network.

  • Can I buy more than one of the same test to use each a few weeks apart?

    Yes, but you must place separate orders. Please remember that orders are good for 90 days, so use them before then.

  • Are there any factors that can interfere with my blood tests?

    If you are taking Biotin, please stop it 72 hours before your blood draw. Biotin may interfere with hormone tests.

  • I placed and order but realized I did not use the discount code I have?

    If you notify us within 24 hours from your order time, we can refund you the amount that is represented by the code you have. We do not retroactively apply or change codes after 24 hours.

  • I am a physician and interested in saving my patients money on blood tests. Can I work with DiscountedLabs as a physician?

    Email us at info@discountedlabs.com to ask us about our physician lab network.