Lab orders are valid for three (3) months from the date of purchase. Lab orders not used within this time period will expire. You can extend these 3 months to an extra 3 months if you send us an email within 3 months from the date of purchase.
You may cancel an order if:
(1) you have not had your blood drawn and
(2) the order is cancelled within 3 months of the date it was purchased.
If the order is cancelled within 30 days of the purchase date, the purchase price will be refunded minus a $15 cancellation fee
If the order is canceled after a month and before 3 months from the time of purchase, you will receive a credit for the purchase amount minus a $15 handling fee. This credit can be applied to any future order placed within three months of the cancellation date request.
How can I cancel or change my order?
Go to our Contact page and fill out our contact us form or give us a call. Please include the order number for the order you would like to cancel or change.