You may cancel an order if:
(1) you have not had your blood drawn and
(2) the order is cancelled within 3 months of the date it was purchased.
If the order is cancelled in the first 30 days from the purchase date, the purchase price will be refunded minus a $15 cancellation fee; otherwise you will receive a credit for the purchase amount, which may be applied to any future order placed within the six-month period. If not cancelled within the six-month period, any unused order will lapse and there will be no refund or credit. Lab orders are valid for three
(3) months from the date of purchase. If you do not use your lab order within this time period it expires. Lab orders will be renewed at no charge for another 3 months if requested within 3 months of purchase. If you mistakenly order duplicate lab tests in the same order, we will give you a credit for the amount that corresponds to the value of the discounted lab test portion of a panel.
How can I cancel or change my order?
Go to our Contact page and fill out our contact us form or give us a call. Please include the order number for the order you would like to cancel or change.